Customer Testimonials

Looking for a reliable, local hot water repair specialist that can fix your gaselectric or solar hot water system today!

With 20+ years experience and enormous buying power, if your existing hot water heater is beyond repair or you would like to upgrade to a more energy efficient HWS that is more suited to your household hot water usage, then take advantage of our buying power and get an affordable hot water system installed today.  We also guarantee to beat any genuine quote should you find a cheaper price.  But don’t take our word for it, below are testimonials from our many residential and commercial customers located throughout Sydney and the Central Coast.

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“Good old fashioned customer service. My old HWS eventually gave up the ghost, after 15 years faithful service. Talking to John on the phone he was very helpful and assured me that I would have a new HWS that day. Very happy with the workmanship and professionalism of the installers.” – Pamela Sandstrom via Google Local Guide Reviews.

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“Just wanted to say thanks for the great service today so what was so great… prompt service, identified the issue quickly and fixed the hot water system within an hour, friendly and professional service, no issues with climbing into a small cupboard to fix the system and happy to tighten a couple of taps for me in the process. So will definitely recommend your service.” – H White via Google Reviews.

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“Same day hot water replacement service in June 2016 to our satisfaction, then back for a service visit February 2017 after we woke to no hot water. At the service visit the fault was traced to an off-peak relay unit. The serviceman rang the electricity network supplier for me and the electricity network supplier were out to replace the relay unit within two hours. Well done!” – David Mitchell via Google Local Guide Reviews.

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“Had trouble with a leaking toilet and leaking hot water system. Amazing service by john very informative on what the problem is and the solution. He visited very quickly within an 1hr of calling.” – Andrew Marris via Google Local Reviews.

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“Absolutely fantastic service from Cheapa Hot Water. John and Michael were fabulous, reassuring, knowledgeable about the issue and provided a very prompt response to my hot water heater problem. I would highly recommended this company. Thank you so much.” – Jane Martin via Google Reviews.

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“We were very happy with the installation of our close-coupled, roof-mounted solar hot water system by Cheapa Hot Water. John was prompt with a visit, and providing a quote, which was at a very good price. We found him to be competent and knowledgeable, and he was readily available when required.  The installation team was very good, and we are very happy with the result.” – Jenny Taylor via Google Reviews.

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“Aaron arrived on time, inspected and explained the fault with my old hot water unit system, had a new unit delivered whilst removing old and new unit was installed in no time . Price was reasonable and and quality of job was high.” – Nathan Mcdonald via Google Reviews.

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“My hot water broke and that same day within a few hours I had someone do a quote and repair it on the spot. They arranged a time to pop by and came on the dot. So super efficient and was so much cheaper than I was expecting.” – Jeanice Corso via Google Reviews.

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“Great service. John called and after I explained the problem he was able to explain what could be wrong in terms I could understand. When Louie turned up and on time he went through the whole thing with me and spoke to me with respect. The cost was cheaper than what I thought and the job was completed in a timely manner. I recommend Cheapa Hot Water to everyone. Well done guys.” – Peter Todd via Google Reviews.

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“I needed to have a specialist look at my solar hot water system, I was lucky to have John contact me. Wow, this guy knew the system and explained the issues over the phone. John arrived promptly the next day, Saturday, and dealt with the pump and valves, in short he fix the issue, and serviced the system. His work was first rate,he is diligent and professional. Thanks John.” – Terry Wingrave via Google Reviews.

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“Prompt; efficient and reliable service. Called in the morning; arrived that morning and problem solved and fixed that morning at a highly competitive price. Will use again should my hot water heater require the visit.” – Gavin Ianson via Google Reviews.

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“I have used Cheapa hot water a few times in the past 11 years, I have only positive comments to say about them.  When my mother’s hot water system failed (due to old age) in 2005, I called Cheapa Hot water out, they installed a new unit. My mother continued to have problems with hot water, they kept coming out to fix it… It turned out to be something else (nothing to do with the hot water unit they installed) was not working, all the same, they fixed it for us. The service they provided was truly exceptional. Thereafter I started using them for hot water problems.  Today they came to install a instant hot water system for me. I called them last Saturday to book an appointment, they came this morning (today is Monday). Apart from their good work ethics, their people are well mannered, take their shoes off when coming inside to test the running waters of the various pipes.” – Rattle Knight via Google Reviews.

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“Great customer service! Andrew was clearly highly experienced aswell as willing to take the time to explain things in detail. 10/10 would recommened Cheapa to others.” Mitch Kougious via Google Reviews.

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“I had my hot water tank upsized. The job was done quickly and for a competitive price.” – Michelline Tinidad via Google Reviews.

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“Excellent service and very prompt to answer calls and attend to repairs. Highly recommended!!” – Michelle Aldred via Google Reviews.

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“Our hot water system gave up on Sunday, rang Cheepa that morning, and had the new system delivered and installed by 9am Monday. Great service and helpful staff. Would recommend them to anyone.” – Allan Brown via Google Reviews.
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“I highly recommend Cheapa for their outstanding service and competitive price. Louis was punctual, willing to explain how the problem was to be solved, didn’t pressure, did thorough and excellent work (correcting poor work of original trades-person) and left me feeling that money was well- spent & grateful that we chose this company. Thank you.” – Brad Simpson via Google Reviews.

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“Very good service. Help me fix the leaking hot water system. Will definitely use this company again.” – Yanhoung Hu via Google Reviews.

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“I am overseas and contacted John from Cheapa Hot Water via email to replace the broken solar glass tubes on my roof.  John was so efficient, he attended my house and replaced the solar tubes on the same day. Much appreciate his help and the everyone from Cheapa Hot Water.” – Eric via Google Reviews.

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“Very helpful customer service. Clear communication, about booking appointment and explaining problem / solution. Willingness to accommodate and be helpful. Prompt service. Problem fixed!
Professional, but friendly, workman. Good price. One Friday at 515pm I realised my hot water system was leaking… Cheapa Hot Water answered my call despite it being outside business hours! They gave a clear explanation of how I could turn off the water, gave a guesstimate quote (having diagnosed problem over the phone) and said someone would be there the next day to replace the water tank. Times for the appointment changed a few times, and this was clearly and respectfully discussed each time. When the workman turned up, he was calm, patient and helpful. He explained everything clearly so I understood what was to be done. He then replaced the water tank, all the while explaining to my son what he was doing and what his tools were for. My neighbours had recently had their hot water tank replaced, so I know that the price I paid was competitive. Truly, the whole experience was painless because of the way Cheapa Hot Water dealt with me, my time, my family and my home. Many thanks.” – Sushila Thomas via Google Reviews.

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“I have used these guys to replace a hot water tank, and to then to perform a relocation job. Their prices on both occasions were very competitive, with no hidden charges when the jobs were done. The installers arrived on time and did a great job, and when we discovered an issue it was addressed very quickly and professionally. Thanks!” – Peter Langron via Google Reviews.

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“Fast, friendly service. John was able to provide a quote just by seeing photos of the issue. Came out the next day and replaced the faulty unit and the final cost was the same as the quote. Highly recommend.” – Robert Portocarrero via Google Reviews.

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“Excellent service and expertise from John. He diagnosed and fixed our solar / gas booster hot water system when other plumbers couldn’t.” – Steven Wan via Google Reviews.

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“Replaced our old solar hot water system – which had split – promptly, professionally and at a competitive market price. Very responsive customer service – were here when they promised, and cleaned up all the mess without any fuss. Highly recommended.” – Rob Livingstone via Google Reviews.

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“I have used these guys to replace a hot water tank, and to then to perform a relocation job. Their prices on both occasions were very competitive, with no hidden charges when the jobs were done. The installers arrived on time and did a great job, and when we discovered an issue it was addressed very quickly and professionally. Thanks!” – Peter Langron via Google Reviews.

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“Excellent prompt service, turned up when they said they would, delivered everything that they promised. Excellent to deal with. Would highly recommend anytime.” – Deborah P via email.

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“I found Cheapa Hot Water Systems to be very professional and courteous. They were very prompt in communicating with myself. I would recommend them to any one who requires an honest quote for replacement of a hot water system. They have a code of conduct that requires honesty and integrity. Many thanks again.” – Kevin McMahon via email.

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“Waking up to a cold shower is never fun. The lightning response from John, helpfulness over the phone and prompt call out made this an easy problem to cope with. Louis did a great job and quickly and efficiently replaced the heater. Will definitely recommend using Cheapa Hot Water to anyone.” – Tony Thomas via email.

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“Wow, so fast and efficient and didn’t cost us a months meal! Will be calling you guys back for sure and recommending you to others! Thank you so much for your honest efficient service.  Steve was our service guy and he was great! Honest and did a great job! Thanks a million.” – Patrick and Izabella Paruit, St Clair via email.

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“I could not have been happier with the service you provided.  After our hot water system failing on Sunday afternoon, thanks to your prompt service we were back up and running by lunch time on Monday.  I was so happy with the professional service you provided and how neat and tidy the job was and friends and family are very impressed with your workmanship. Thank you so much.” – Ann-Marie Vail, Bilgola via email.

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” Just to say Thank You for the service given to fitting a new hot water system at Gladesville this morning. I am the occupant of the unit and was there right  through the whole job. Steve the plumber performed the job perfectly and was courteous and efficient all the way through. No rushing need and checking everything during the process. He was excellent and the place was very clean and tidy when finished and most importantly, proud of his work….GREAT!!!  Thanks a lot John and if there are any people looking for a plumber I would not hesitate to recommend the Company with your name attached to it.” – Joseph M, Gladesville via email.

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“Just wanted to say thanks to Louis and the other guys who installed our new solar system on Tuesday and Wednesday, they were all very friendly and efficient. I would definitely recommend your service to anyone who asks!” – Don Stevenson, Carlingford via email.

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“Couldn’t fault anything these guys have done. They were upfront and honest with costs over the phone, turned up on time, cleaned up their mess, were friendly and helpful and charged exactly what they quoted over the phone. Would highly recommend them to anyone with a hot water heater issue. Shame there isn’t more tradesman like this.” – Katie W, via Yellow Pages Online.

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“Since moving into my unit in 2010 I have put up with unreliable hot water that I wasn’t able to regulate.  My showers were either scaldingly hot or freezing cold. It seemed my old Hocking instantaneous hot water system would only work if my taps were turned on to full hot.  As soon as I tried regulating the temperature by adding cold water, the instantaneous system would shut off and I would be left with only cold water.  Stupidly I thought this was my cross to bear living in a unit on the top floor, with low water pressure and no room to upgrade to a hot water tank. How wrong I was! At my wits end I called Cheapa Hot Water, explained my dilemma and was immediately reassured that this was not something I had to put up with any longer. The next morning Steve from Cheapa came around to assess the problem.  He offered a number of solutions, all of which solved all my hot water problems and increased my water pressure to very impressive levels.
My old Hocking system was upgraded to a new Steibel Eltron instantaneous system that fits perfectly in the cupboard in my kitchen.  It even has an energy saving knob so I can adjust whether I need hot water or super hot water (something about using one or two elements).  Hopefully this will reduce my electricity costs in summer when I don’t want a really hot shower.
I hadn’t had hot water in my bathroom vanity for many months because the water flow was too low to turn on the old Hocking hot water heater. Steve replaced the washers and the pipes below the sink which immediately gave me normal water pressure. Previous plumbers had told me the low water pressure was because I lived on the top floor and was something I ‘had to put up with’.  This obviously wasn’t true because the water pressure now is amazing. Finally Steve took away my old hot water heater and cleaned everything up and left me elated. Thank you Cheapa Hot Water – I now enjoy long, hot showers without having to spend half the time shivering at the side trying to regulate the water temperature.” – R Mitchell, Northern Beaches via email.

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Service person Andrew installed system today, thanks for fast efficient and pleasant experience, hard working,competent and polite a credit to the company. Thank you. – Katherine Poriazis, Heathcote via email.

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Thank you for the service given to fitting a new HWS at Stansell Street, Gladesville this morning. I am the occupant of the unit and was there right  through the whole job.  Steve the plumber performed the job perfectly and was courteous and efficient all the way through. No rushing need and checking everything during the process. He was excellent and the place was very clean and tidy when finished and most importantly, proud of his work….GREAT!!! Thanks a lot John and if there are any people looking for a plumber I would not hesitate to recommend the Company with your name attached to it. – Joseph M, Gladesville via email.

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Just like to thank the team that called round on Monday and did a great job.  You promised they’d call round on Monday AM to check out the terminally sick HWS – they did. You even charged the price quoted despite one of the guys being bitten by a nest of resident ants! All up – a happy team who did a great job exactly as promised.  That seems to be a rare commodity these days. Thanks again. – Kit & Julie Scally via email.

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I had a problem last Saturday where my hot water system blew up and I just want to say thank you for replacing it so quickly.  It is not often that you find a company so professional in the way they do their business – this was done on every level from the time I called, Luke who called to say that he was on his way, vehicl presentation and the workmanship and pleasant nature showed by Luke. Keep up the good work. – Greg Deale, Bonnyrigg Heights via email.

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Just a quick note to say sincere thanks for being so efficient  when you replaced our leaking, worn-out hot water system last June. Obviously, it was ready to blow! We have adjusted to the new “green” pump style heater [hard at first, with a house full of females that like their extended hot baths/showers]. The pipework is a ” work of art”! Thanks again Graham and John. – Ray Withnell, Normanhurst via email.

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We have recently had reason to deal with your company and wished to share how impressed we were with your service and prices.  Your staff member communicated a helpful, honest approach, stating the facts about warranties etc without applying pressure. We certainly have greater faith in him than the plumber we dealt with.   Again many thanks for his excellent and patient service, he is a great advertisement for your company. – Steph Bristow via email.

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“Cheapa Hot Water were great value for money, excellent work and I’d definitely use them in the future. Thanks. – Sarah Tolley, via HiPages.

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I could not fault the work of John and the workmanship of Cheapa Hot Water. They were very reasonably priced and I would book them again. – Lynda Denman, via HiPages

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I can’t thank you enough for your prompt service and responding to my message on your answering machine as you stated.  Your tech was friendly and honest and you had all the parts on hand to fix my Rheem water heater on the spot. A very happy customer and you made my day! – Linda Piltz.

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John arrived promptly and replaced the system with no issues. My hot water hasn’t had any problems in almost a year now. – Matt Perdeck, via HiPages

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Michael was very helpful and would recommend him to others. – Elani Vaafusuaga, via HiPages.

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They were good and they have done an excellent job. – Brian, via HiPages.

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He was prompt and very professional, I’m happy with his service. – Lorrie, via HiPages.

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Would highly recommend John and Andrew from Cheapa hot Water.they both were professional in phone manner and Andrew arrived at my home promptly this morning,diagnosed the problem and has rectified it….my hot water service is now up and running………the cost incurred was within my budget ,and a fair price for the work that was done. – Shirley Heffernan, via HiPages.
I am happy to recommend Cheapa Hot Water. They did a great job on the repair for the hot water system. – Joanne Witham, via HiPages.

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Cheapa Hot Water completed my hot water installation job this morning. The outcome for the hot water system that was connected was great. They were extremely good, very efficient and polite. – John Brown, via HiPages.

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Very helpful in my job and professional on the phone. – Shawn Welsh, via HiPages.

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Was very impressed with his telephone manner. Helpful informative and very pollite. – Michael Worker, via HiPages.

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Cheapa Hot Water came in to fix the hot water system. They told me how to turn on the heating system. – Adel, via HiPages.

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John of Cheapa Hot Water did a good job on fixing my hot water system, he was on time and I would recommend him. – Jay Lankala, via HiPages.

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I found Cheapa Hot Water Systems to be very professional and courteous. They were very prompt in communicating with myself. I would recommend them to any one who requires an honest quote for replacement of a hot water system. They have a code of conduct that requires honesty and integrity. – Kevin McMahon, via HiPages.

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“Convenient and efficient. Work done in 2 hours” – Binod S, Quakers Hill, via HiPages.

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“Connected with Cheapa Hot Water through hipages.com.au and we have confirmed that they would recommend them.” – Bill, Kensington, via HiPages.

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“Great work and competitive price.” – Sean F, Pymble, via HiPages.

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“Prompt efficient service rang and gave precise arrival time friendly and courteous service.” – David J, Potts Point, via HiPages.

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“Prompt service and professional people and good value.” – John O, Bradbury, via HiPages.

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“Connected with Cheapa Hot Water through hipages.com.au and we have confirmed that they would recommend them.” – Shoshana V, Rose Bay via HiPages.

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“The first contact (Cheapa Hot Water) rang me on Monday morning to give me a quote. Dario arrived about 1.30pm to look at the job and give me a quote. He gave me the costings for various scenarios and I told him to go ahead. The job concluded successfully.” – Graham D, Randwick, via HiPages.

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“Quick efficient service, kept in contact with me.” – Stuart C, Newtown, via HiPages.

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“He was very efficient, great price, very honest and did a good job and punctual.” – Carolyn H, Warriewood, via HiPages.

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“They were friendly and thorough and explained everything.” – Colin Scott, Seven Hills, via HiPages.

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“Good communication and hassle free, a pleasure to do business with.” Patrick R, Villawood, via HiPages.

“Fantastic company to deal with, John was honest, reliable and a pleasure to deal with. He repaired our current hot water system and saved us from spending thousands of dollars we were quoted from a competitor for a brand new hot water system. Very grateful! Highly recommend Cheapa Hot Water” – Jackie Bornstein, via Facebook Review.

“Good old fashion honest reliable service. Very impressed with this company and will definitely recommend them to all my friends” – Sharon Lane via Facebook Review.

“Called another company the guy looked at our unit said its no good without checking it quoted $2500 to install a new unit. Called cheapa hit water very prompt tested our unit new thermostat total price $286 thankyou for the save guys.” – Craig Radford via Facebook Review.

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