In our ‘hot water troubleshooting tips’ series, we provide simple solutions to the most common problems people encounter with their hot water heaters. One of the most common problems we get asked is “how do I fix my leaking hot water tank?”
Why your hot water heater may be leaking…
Some hot water heaters such as heat pumps and high efficiency gas storage hot water tanks will produce condensation under normal operation conditions. This condensation is drained to the exterior of the tank and you may notice a small wet patch on the surrounding surface. Condensation will be the highest during humid conditions for heat pumps and colder conditions for gas storage heaters. If you are unsure whether the condensation on your tank is normal, we suggest you contact our technical department for advice between 7am – 6pm each day. Alternatively, you can complete our online contact form »
If the water leaking from your hot water heater is constant or more than one bucket of water during a 24 hour period, then we suggest you contact us immediately as it is probably a sign of a bigger problem with your system. We offer emergency service, 7 days a week across all Sydney suburbs. Call 1800 266 999 for fast assistance.
It is important to note that eventually all hot water heaters will fail and require replacing. For storage heaters signs of a problem is usually evident by water leaking from the tank consistently. As a temporary fix until we can ensure your system is running correctly again, and to preserve the hot water in your tank, you can turn off the cold water supply valve on the inlet to the hot water heater in between usage.
Our fully stocked trucks are ready for any problem your hot water heater may have. We carry lots of spare parts, and replacement tanks, to ensure you’re not waiting days for replacement parts or a new hot water heater to be delivered. We don’t waste your time and money going back and forth to suppliers.
Still having hot water system problems?
If these steps don’t provide any solutions, we suggest you contact our service department on 1800 266 999 for advice. Our hot water service centre is open 7 days a week from 7am – 6pm.
Hot water is our business – it’s not a sideline. Each year we install over 4,000 hot water systems in Sydney and Central Coast homes and businesses. As one of Sydney’s largest hot water system suppliers, our enormous buying powers and ability to buy direct from the manufacturer means we can pass attractive savings on to our customers. Our fully qualified, licensed hot water heater installers have over 20 years experience each so don’t hesitate to contact us direct for advice and assistance.