How we saved a customer $7,000

06 Jul

apricus solar hot water system

North Shore solar hot water repair at Lane Cove.

We recently received a phone call from Jackie at Lane Cove who was having problems with her Apricus solar hot water system.  When John, our senior hot water plumber (and Cheapa Hot Water business owner), took the call he thought to himself “this customer doesn’t seem to have much faith in tradespeople“.  And it was with good reason…

Before calling us, Jackie had contacted one of the large jack-of-all-trades franchise groups asking them to send out a hot water repair technician to look at her solar HWS which wasn’t heating.  As is often the case, rather than sending out a licensed hot water plumber, two “salesmen” arrived and informed Jackie that her hot water heater was beyond repair and needed replacing.   They explained that not only did she need a new hot water tank but all the piping and electrics also needed to be replaced – at a cost of $7,500!!  They then pressured Jackie into paying a $1,000 deposit as they only had a 30 minute window to purchase the new solar system on her behalf.

Thankfully Jackie was smart enough to seek a second opinion and called us.  

When John took the call, he happened to be working locally on the North Shore so suggested he stop by and inspect the solar hot water heater for himself.  So, on a rainy Wednesday afternoon, John (with Jackie holding the umbrella sheltering them both from the rain) ascertained that the problem could be fixed right there and then for only $450!  The wiring at the bottom of the hot water system had simply burnt out and some parts needed replacing.  A very simple fix.

Any licensed hot water plumber would have very quickly recognised this to be the problem within a few minutes of inspecting the system. There was no excuse whatsoever for the previous “tradesmen” (and we use that term very loosely) to recommend the installation of a new solar hot water system.

Sadly, we encounter cases like this all the time.  Unwitting customers are conned every day by shrewd salesmen masquerading as tradespeople. They bamboozle unsuspecting customers with tech talk and lead them believe they don’t have any other option but to replace their hot water system.  Why do they do this?  Our guess is they must receive a hefty commission from their employers for upselling, giving them a financial incentive.

The moral to the story… don’t be afraid to seek a second opinion and always employ licensed, reputable tradespeople.

Customer testimonial

Fantastic company to deal with, John was honest, reliable and a pleasure to deal with. He repaired our current hot water system and saved us from spending thousands of dollars we were quoted from a competitor for a brand new hot water system. Very grateful! Highly recommend Cheapa Hot Water. – Jackie, Lane Cove.


Same day solar hot water repairs

Solar hot water is our business.  We are the Sydney solar hot water experts. We are authorised installers and repair technicians for all the solar hot water heater brands including SolahartRheemEdwardsApricusQuantum and many more.  Our solar systems are competitively priced because we purchase large quantities direct from the manufacturers – a saving we can pass on to our customers.

Call 1800 266 999  Email us  Request a quote

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